Refund policy
Returns & Refunds
At Caecilian Club, we want you to be happy with your purchase.
We do not operate a voluntary returns or exchange programme beyond the rights provided to customers under UK consumer law.
Change of Mind
For online purchases, you generally have the statutory right to cancel your order within 14 days of receiving your goods, without giving a reason.
If you wish to exercise this right, please contact us at:
Please include your order number and clearly state that you wish to cancel your purchase.
Once you have notified us, you must return the goods within 14 days.
For a change-of-mind return, you are responsible for the cost of returning the item to us.
You may inspect or try an item as you reasonably would in a shop. If an item has been used, worn or handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, we may take account of any resulting reduction in value where permitted by law.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged or incorrect, please contact us at:
Please provide your order number and, where appropriate, photographs showing the issue.
We will work with you to provide the appropriate remedy in accordance with your statutory consumer rights.
Exchanges
We do not offer exchanges as a standard service.
If you wish to change an item for another size, colour or product, you may return the original item where your statutory cancellation rights apply and place a new order separately.
Sale & Discounted Items
Sale and discounted items are subject to the same statutory consumer rights as full-price items.
Refunds
Where you exercise your statutory cancellation right, we will refund the relevant amount in accordance with applicable UK consumer law.
The refund will normally be made to the original payment method.
Where applicable, the refund will include the cost of the standard delivery service originally selected. Any additional amount paid for an upgraded delivery service will not normally be refunded.
We may wait to issue the refund until the goods have been returned to us or you have provided evidence that they have been returned, whichever happens first.
Refunds will be processed within the timeframe required by applicable UK consumer law.
Return Address
If we ask you to return an item, please send it to:
Caecilian Club
Unit 167690
Courier Point
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FH
United Kingdom
Please contact us before returning an item so that we can provide any relevant return instructions.
Statutory Rights
Nothing in this policy affects or limits your statutory rights as a consumer.
Contact
For any questions regarding returns or refunds, please contact: